How do I place an order?
Simply browse our collection, select your size, and add items to your cart. At checkout, enter your shipping details and complete payment. You'll receive an order confirmation email within minutes.
Can I modify or cancel my order?
Because each piece is handcrafted to order, we can only accommodate changes within 24 hours of placing your order. After that, production may have already begun.
Email us at hello@shaz.store as soon as possible and we'll do our best to help.
What payment methods do you accept?
We accept:
- Visa and Mastercard
- Apple Pay and Google Pay
- Shop Pay
- Cash on Delivery (UAE only)
All online payments are securely processed and encrypted.
SHIPPING & DELIVERY
What are your delivery times?
Each SHAZ piece is handcrafted to order, so please allow a little extra time — it's worth the wait.
- UAE: 1–2 weeks
- GCC: 2–3 weeks
- International: 3–4 weeks
During peak seasons (Ramadan, Eid), times may be slightly longer. You'll receive a tracking link once your order ships.
Do you ship internationally?
Yes! We ship across the UAE, GCC, and worldwide.
- UAE: Free shipping on orders over AED 500
- GCC & International: Shipping calculated at checkout
International orders may be subject to customs duties or import taxes, which are the responsibility of the customer.
Can I track my order?
Absolutely. Once your order ships, you'll receive an email with a tracking link. You can also check your order status by logging into your account on our website.
PRODUCTS
How do I find my size?
Each product page includes a detailed size guide with measurements. If you're between sizes or unsure, feel free to email us at hello@shaz.store with your measurements and we'll help you find the perfect fit.
Do you offer custom sizing?
We occasionally accommodate custom sizing requests depending on the style and fabric availability. Email us at hello@shaz.store or DM us on Instagram @shaz.store to enquire.
Please note: Custom orders may take 3–4 weeks longer and are final sale.
Are your pieces true to colour?
We photograph all pieces in natural light and do our best to represent colours accurately. However, colours may appear slightly different depending on your screen settings. If you'd like to see the actual fabric, DM us on Instagram and we'll send you a video or additional photos.
Why do handcrafted pieces have slight variations?
Each SHAZ piece is made by hand by skilled artisans in Dubai. Minor variations in stitching, embellishment placement, or fabric grain are part of what makes your piece unique — not defects. These characteristics distinguish handcrafted fashion from mass-produced clothing.
Do your kimonos come with an inner or underdress?
Please check the product description for each piece. Some styles include a matching inner or slip dress — this will be clearly stated. If not mentioned, inners are sold separately.
Not sure? Just ask us at support@shaz.store.
RETURNS & EXCHANGES
Can I return or exchange my order?
Because each piece is handcrafted to order, we don't accept returns for change of mind. We consider exchanges on a case-by-case basis within 48 hours of delivery.
See our full Returns & Exchanges Policy for details.
What if I received the wrong item or a damaged piece?
We're so sorry if this happened. Email us at support@shaz.store within 48 hours of delivery with:
- Your order number
- Clear photos of the issue
We'll make it right — whether that's a replacement, repair, or refund.
What if I chose the wrong size?
Since everything is made to order, we typically can't offer exchanges for sizing errors. However, if your situation is unique, email us at hello@shaz.store within 48 hours and we'll see what we can do.
If approved, return shipping and restocking fees may apply.
WARRANTY & CARE.
How should I care for my SHAZ piece?
Each piece comes with care instructions on the label. As a general guide:
- Dry clean recommended for embellished pieces
- Hand wash in cold water for unembellished items
- Iron on low heat, avoiding embellishments
- Store hanging or neatly folded away from direct sunlight
Proper care helps your piece last beautifully for years.
ABOUT SHAZ
Where are SHAZ pieces made?
Every SHAZ piece is designed and handcrafted in Dubai, UAE, by skilled artisans. We're proud to be a homegrown brand bringing handcrafted modest fashion to the world.
What makes SHAZ different?
SHAZ specialises in handcrafted kimonos and upperwear that blend elegance with versatility. Each piece is made to order — no mass production, no excess inventory. You get a garment crafted specifically for you, with the attention to detail that only handmade fashion can offer.
Question: How should I care for my SHAZ kimono?
Answer:
Taking care of your SHAZ kimono is simple and keeps it looking beautiful for years.
Washing Your Kimono: Always check the care label inside first. Silk pieces need gentle hand wash in cool water or dry cleaning. Linen and cotton can go in the washing machine on gentle cycle with cool water. Never use hot water or harsh detergents.
Storing Your Kimono: Hang your kimono on a padded hanger to keep its shape. Store it in your closet away from direct sunlight to prevent colors from fading. Give it space so it doesn't get crushed.
Making It Last Longer: If you need to iron, use low heat and press from the inside. For pieces with hand-sewn details, take them to a professional dry cleaner. With proper care, your SHAZ kimono will stay beautiful for many years
Question: What makes SHAZ different from other modest fashion brands?
Answer:
SHAZ stands out in five important ways that make us special.
First Kimono Brand in Middle East: We're the Middle East's first brand focused only on kimonos. While other brands sell many different things, we perfect just kimonos.
Statement Upperwear Concept: Our kimonos are designed to be the star of your outfit, not just a cover-up. They transform simple clothes into beautiful looks.
Handcrafted in Dubai: Every piece is made by hand in Dubai by skilled artisans who care about quality.
Four Special Collections: We offer Arab Luxury, Effortless Wear, Festive Soul, and Sunshine Girl—each collection serves different occasions in your life.
The SHAZ Effect: One SHAZ kimono instantly makes basic outfits look elevated and stylish. That's the magic of The SHAZ Effect.
Question: Where are SHAZ kimonos made?
Answer:
Every SHAZ kimono is handcrafted in Dubai, United Arab Emirates.
Made by Local Artisans: Skilled craftspeople in Dubai make each piece by hand. These artisans have years of experience and care deeply about creating beautiful kimonos.
Quality Checked In-House: We check quality at every step right here in our Dubai workshop. We inspect fabrics when they arrive, watch carefully during making, and examine finished pieces before they leave. This means every kimono meets our high standards.
Supporting Dubai's Economy: When you buy SHAZ, you support local Dubai workers and their families. Your purchase helps keep traditional craftsmanship skills alive and contributes to Dubai's creative community.
The "Made in Dubai" label on your SHAZ kimono means real local craftsmanship, careful quality control, and supporting the city we call home.
Question: What is "The SHAZ Effect"?
Answer:
The SHAZ Effect is the instant transformation when you add a SHAZ kimono to a simple outfit.
From Basic to Beautiful: Imagine wearing a plain dress and hijab. Now add a SHAZ kimono. Suddenly your outfit looks special and stylish. That's The SHAZ Effect.
Before and After Magic: Before: simple clothes that feel ordinary. After: the same clothes now look elevated and put-together. The transformation happens in seconds.
Confidence Boost: When you look stylish, you feel confident. The SHAZ Effect isn't just about looking good—it's about feeling great in your modest fashion.
Real Example: A basic black dress plus an Effortless Wear kimono equals a complete professional look. One piece transforms your entire outfit. That's why customers say SHAZ pieces are their styling secret weapon.
Question: Who designs SHAZ kimonos?
Answer:
Our Dubai-based design team creates every SHAZ kimono with care and cultural understanding.
Our Design Team: Our designers live in Dubai and understand Middle Eastern modest fashion personally. They combine traditional craftsmanship knowledge with modern fashion expertise.
Cultural Inspiration: Every design draws from Middle Eastern heritage—beautiful Islamic patterns, traditional Arabic art, and regional textile techniques. We honor our culture while creating contemporary pieces.
Modern Meets Traditional: We blend current fashion trends with modest values. This means you get stylish, modern kimonos that respect tradition and provide proper coverage.
Listening to You: We read customer feedback carefully. When you tell us what works and what doesn't, we use that information to make our designs better. Your input helps us create kimonos that truly serve your needs.
Question: What materials do you use?
Answer:
SHAZ uses premium fabrics chosen for beauty, comfort, and lasting quality.
Our Fabrics: We use smooth silk that drapes beautifully, breathable linen perfect for warm weather, comfortable cotton blends, and special embellished fabrics with hand-sewn details for our Arab Luxury collection.
Quality Standards: Every fabric is inspected before we use it. We check color consistency, proper weight, and make sure it's not see-through. Only fabrics that pass our quality tests become SHAZ kimonos.
Where Fabrics Come From: We work with specialized suppliers known for luxury materials. We choose suppliers who treat workers fairly and care about the environment.
Care Instructions: Silk needs gentle hand wash or dry cleaning. Linen and cotton can be machine washed on gentle cycle. Embellished pieces need professional dry cleaning. Always check the care label inside.
Question: What sizes do you offer?
Answer:
SHAZ kimonos are designed to fit and flatter various body types comfortably.
Our Size Range: We offer sizes from Small to XXL, designed to accommodate different body shapes. Our kimonos feature a relaxed, flowing fit that works beautifully across size ranges.
Finding Your Size: Check our detailed sizing guide on the product pages. It shows measurements for length, width, and sleeve length to help you choose perfectly.
Our Fit Philosophy: SHAZ kimonos are designed as layering pieces, so they're meant to be comfortably loose rather than tight-fitting. This relaxed fit ensures modest coverage while allowing freedom of movement.
Need Something Special: For questions about sizing or fit concerns, contact our customer service team at support@shaz.store or +971 58 577 8421. We're here to help you find your perfect fit.
Question: How do SHAZ kimonos fit?
Answer:
SHAZ kimonos have a relaxed, flowing fit designed to flatter all body types.
The Fit: Our kimonos are intentionally loose and comfortable, not tight or fitted. They drape elegantly over your clothes, creating beautiful movement while providing modest coverage.
Styling Flexibility: You can wear SHAZ kimonos open for a casual look or belted at the waist for a more defined silhouette. This versatility means one piece works multiple ways depending on your mood and occasion.
For Every Body: The flowing design flatters different body shapes beautifully. Whether petite or tall, curvy or slim, SHAZ kimonos create elegant proportions without clinging or restricting movement.
Making It Yours: Many pieces come with matching belts. You can also use your own belt to cinch the waist or wear it completely open for maximum flow and comfort.
Question: What's the difference between your collections?
Answer:
Each SHAZ collection serves different parts of your life with unique styles.
Effortless Wear: Perfect for daily life—work, errands, coffee with friends. These kimonos are sophisticated yet easy to style, giving you polished looks for everyday activities.
Festive Soul: Designed for celebrations and special events like weddings, Eid, and parties. These pieces feature elegant details and elevated designs that make you feel special.
Sunshine Girl: Relaxed styles for casual days, beach vacations, and weekend outings. Think comfortable, breezy pieces perfect for warm weather and leisure time.
Arab Luxury: Our premium collection featuring cultural design elements and hand-sewn embellishments. These are investment pieces for formal occasions that honor Middle Eastern heritage with contemporary elegance.
Each collection has its own personality, so you can choose pieces that match your lifestyle and occasions.
Question: Do you ship internationally?
Answer:
Yes! SHAZ ships to customers worldwide, making our luxury kimonos accessible globally.
Where We Ship: We deliver across the UAE, throughout the GCC region (Saudi Arabia, Qatar, Kuwait, Oman, Bahrain), and to international destinations including Europe, North America, Asia, and Australia.
Delivery Times: UAE deliveries arrive in 1-2 business days. GCC countries receive orders within 3-5 business days. International shipping takes 5-10 business days depending on your location.
Free Shipping: Free shipping throughout the UAE on all orders. For international orders, enjoy free shipping when you spend over AED 1,999. Orders under this amount have standard shipping fees calculated at checkout.
Tracking Included: All shipments include tracking numbers so you can follow your SHAZ kimono's journey to you.
Question: Do you offer gift wrapping?
Answer:
Yes! SHAZ offers beautiful gift wrapping to make your present extra special.
Gift Wrapping Service: We provide elegant gift packaging that reflects SHAZ's luxury quality. Your kimono arrives beautifully wrapped and ready to gift—no extra wrapping needed.
Special Occasions: Whether it's Eid, birthdays, weddings, or any celebration, our gift packaging adds a thoughtful touch that shows you care.
Personal Gift Messages: Include a personalized message with your gift. During checkout, add your message in the gift note section, and we'll include it with your beautifully wrapped package.
Cost: Gift wrapping is available for a small additional fee shown at checkout. The investment ensures your gift makes a memorable first impression.
Order with gift wrapping and give the gift of elevated modest fashion in presentation as beautiful as the kimono inside.
Question: How do I style a SHAZ kimono?
Answer:
Styling a SHAZ kimono is easy and instantly elevates any outfit.
Layer Over Basics: Wear your kimono over simple pieces you already own—a plain dress, long-sleeve top with pants, or even over another abaya. The kimono becomes the statement piece that transforms everything.
Open or Belted: Leave it open for a relaxed, flowing look perfect for casual days. Add a belt at the waist for a more defined, polished silhouette ideal for work or events.
Match Your Occasion: Effortless Wear kimonos suit daily activities. Festive Soul pieces work for celebrations. Sunshine Girl fits casual outings. Arab Luxury shines at formal events.
Coordinate With Your Hijab: Choose hijab colors that complement your kimono. Matching tones create elegant, cohesive looks. Your kimono naturally becomes the outfit's focal point.
Question: Can I wear SHAZ kimonos for formal events?
Answer:
Absolutely! SHAZ kimonos are perfect for formal occasions and celebrations.
Festive Soul Collection: Designed specifically for special events like weddings, engagement parties, and celebrations. These pieces feature elegant details that make you stand out beautifully at any formal gathering.
Arab Luxury Collection: Our most premium collection for the most formal occasions. With hand-sewn embellishments and sophisticated designs, these kimonos deliver the elegance formal events require.
Elevating Your Look: Pair your formal kimono with elegant accessories, refined footwear, and a coordinated hijab. The kimono becomes your statement piece that turns heads.
Real Customer Success: Many customers wear SHAZ to weddings, Eid celebrations, and important family gatherings. One customer shared: "My Festive Soul kimono made me the best-dressed wedding guest. Everyone asked where I got it!"
Question: What occasions are SHAZ kimonos suitable for?
Answer:
SHAZ kimonos work beautifully for almost every occasion in your life.
Daily Wear: Perfect for everyday activities like work, errands, coffee meetings, and school drop-offs. Effortless Wear collection makes daily dressing easy and elegant.
Professional Settings: Ideal for office environments, business meetings, and professional events. Look polished and sophisticated while maintaining modest coverage.
Weddings and Celebrations: Beautiful for weddings, Eid celebrations, engagement parties, and special events. Festive Soul and Arab Luxury collections shine at formal gatherings.
Travel and Vacation: Sunshine Girl collection offers comfortable, stylish pieces perfect for beach trips, resort vacations, and sightseeing adventures.
Family Gatherings: Appropriate for family dinners, weekend visits, and casual get-togethers. Look put-together without being overdressed.
From morning coffee to evening celebrations, SHAZ kimonos adapt to your lifestyle seamlessly.
Question: How do I transition from casual to evening wear?
Answer:
Transforming your SHAZ kimono from day to night is simple with a few easy changes.
Upgrade Your Accessories: Swap your casual bag for an elegant clutch. Add a statement belt to define your waist and create a more polished silhouette.
Change Your Footwear: Replace comfortable flats or sneakers with elegant heels, dressy sandals, or embellished flats. Footwear instantly changes your look's formality level.
Add Special Jewelry: Layer in elegant earrings, a delicate necklace, or statement bracelets. Jewelry adds sparkle and sophistication perfect for evening events.
Quick Hijab Switch: Change to a more luxurious hijab fabric like silk or chiffon in complementary colors. A dressier hijab elevates your entire outfit immediately.
These simple switches take minutes but transform your daytime SHAZ look into evening-ready elegance without changing your kimono.